Frequently Asked Questions
Please review the frequently asked questions below. If you don’t find the answer to your question, feel free to contact us or set up a FREE discovery consultation.
Scheduling & Visits
What Are The Restrictions On Virtual Visits?
If you are NOT a New York or New Jersey resident, your initial visit at Brooklyn Wellness must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using our secure video channel if you choose.
Clients have the ability to e-mail contact with their Brooklyn Wellness team. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email they may, at their discretion, require that the member schedule a phone consultation or in person visit instead of responding via email.
Scheduling & Cancellations
There is a 24-hour cancellation policy for all appointments with a Brooklyn Wellness nutritionist or health coach. Canceling within 24-hours will result in a $50 charge to the credit card on file (except in the event of an emergency).
Billing & Insurance
We Are Not A Conventional Primary Care Physician
It is important to note the following however:
1. We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plan.
2. We are not generally available for same-day emergency appointments.
3. We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.
We Do Not Bill Insurance Companies
The cost of any services provided by Brooklyn Wellness will be billed to you directly.
Brooklyn Wellness will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.
We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement.
Take The First Step Today On Your Journey Back To Health
Maybe you have some questions you’d like to ask before you make a decision on becoming a client. We would be happy to answer any questions you have to see whether or not Brooklyn Wellness is right for you.